Xerox Corporation (NYSE: XRX) has again solidified its place at the top of the managed print services (MPS) market, taking the leadership position in Quocirca’s worldwide market landscape report for the ninth consecutive time.
“Xerox’s consistency of leadership in this space has once again landed them on top,” said Louella Fernandes, associate director, Quocirca. “Xerox’s track record in multi-vendor support, global delivery, comprehensive analytics and reporting, paired with the now proven strength of ConnectKey technology, solidifies the company’s continued strength in the MPS market.”
Xerox’s ConnectKey technology links the physical and digital worlds and transforms traditional printing devices into intelligent, connected workplace assistants that address the needs of the modern workplace. The portfolio’s personalised automated workflows, one-touch access to the cloud, mobile readiness, tailored apps and multi-layered security features help improve user productivity, efficiency and information security.
Helping customers achieve strategic goals
Xerox MPS customers continue to see tangible ways in which managed print can help achieve strategic goals. For Goldcar, a car rental market leader in Spain and Portugal, MPS has helped the company increase flexibility and cost savings to attain goals of geographical expansion and organic growth.
“Xerox MPS has given us the speed and flexibility that we need to fuel new office expansion as well as the control and cost optimisation that we need in our daily operations,” said C’esar L’opez, technology director, Goldcar. “MPS also allows us to strengthen our long-held commitment to sustainability and corporate social responsibility by helping us bring unnecessary printing under a microscope and downsize overall paper usage.”
Xerox’s MPS offerings are designed to address the complex needs of both large enterprises and small- to medium-size businesses transitioning from paper to digital. Technology like Xerox’s DocuShare platform enables crucial cornerstones of the modern office: mobile work, collaboration, intuitive data management and automation of time-intensive processes. Tools like Xerox’s User Analytics Service unlock valuable insights into printer usage to identify automation and digital transformation opportunities.
Document and data security remain a vital part of Xerox’s MPS value proposition as the Quocirca report notes: “Xerox has a robust set of security services and tools which are core to its MPS contracts. Its layered approach to security includes assessment services, security policy development, compliance and remediation and user analytics, auditing and tracking.”
“At Xerox, we’re committed to giving customers the tools and support they need to begin or to continue their digital workflow transitions,” said Tracey Koziol, senior vice-president, Global Offerings, Xerox. “We are proud to once again be recognised as a leader in MPS globally and help our customers gain efficiency, productivity and cost savings.”
The Quocirca report also provides an independent assessment of a variety of select MPS providers, outlining key industry trends based on a customer survey.
The findings include:
* Extending MPS contracts to encompass digital workflow services can help businesses drive further efficiency and productivity improvements. Overall, 84% of organisations have implemented digital paperless processes.
* MPS is a key enabler for accelerating digital transformation, through the implementation of digitisation and workflow automation.
* Service quality and security are the top reasons for MPS adoption.
* Almost half (49%) of organisations agree that print security is important to their overall information security strategy.