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Digital Transformation

Why ‘digital transformation’ is more than a buzzword for small business owners

Have you heard of the term digital transformation (DT)? It’s rapidly becoming the catch-all phrase for any kind of change that moves people and businesses into the digital age. But the concept can be confusing – especially for workers and everyday small business owners looking to keep up with today’s technology and workplace norms. Find out what it means, how it impacts you, and, most importantly, why you must embrace it now.

All aboard the digital transformation train

Digital transformation is the process of making changes and updates to how work is done to meet today’s new and evolving digital expectations. DT can include automating processes, using social media for marketing, collecting and understanding data, and even offering new digital products and services through digital channels.

DT doesn’t happen overnight; the move is gradual, and for people and businesses alike, it helps to start thinking out of the box by challenging the status quo and experimenting. Start by being open to the change and addressing these common small business questions:

Why can’t I keep doing what I’m doing? After all, I’m hanging in there and business is steady

The beauty of digital transformation is that it is not an all-or-nothing proposition. People and businesses have been doing it for years, in the simple adoption of phones or any kind of electronic equipment. In order to keep up, both businesses and workers need to meet their audiences where they are, and where they are going. This includes:

  • Updating processes and workflows;
  • Using social media and customer data analytics;
  • Using cloud capabilities; and
  • Maximising online presence/investing in your customer’s experience by covering all their digital touch-points (Twitter, Facebook, online ads, Instagram, e-mail, YouTube, etc).

Not engaging in the above could eventually erode your ability to stay relevant. You may start to notice a drop in repeat business, number of referrals, or a stellar promotion that always brought tons of business no longer generates the numbers. If you are a worker, your skills may become obsolete. And while your digital renaissance doesn’t have to be monumental, it does have to exist – or others will be beating you to the sale.

What should I be thinking about to start tackling my digital transformation?

Start by identifying the steps you need given where you are in the digital makeover process. Does it require more personnel with different skills? Will there be an investment in technology and software? Maybe you will need to design a new job or hire a consultant that embodies the desired changes, and perhaps your business plan needs a re-haul to take digitalisation into account.

Frame these questions with the biggest consideration of all – what is key to your small business doing well? If getting products in front of customers is essential, make your plan to focus on the tech to make that possible: boost your listing on Google and Apple Maps, add an online chatbot to your Web site, or enlist a product-specific app that makes you super easy to do business with.

If you or your business is struggling to network with partners, make yourself more visible with social media. Businesses can also use analytic tools to track what works and make smarter choices on everything from vendors to shipping methods.

How can digitising increase productivity?

Studies show that businesses can save 528 hours per employee per year by simply digitising data collection. Digitising documents frees up space, saves time finding documents, supports your mobile working style and is more secure than loose papers. Today’s cloud and artificial intelligence tech can bolster how much gets done as well, saving time by managing documents and automating data-related work, training and customer service.

Xerox ConnectKey technology offers built-in scanning capabilities and apps to help clear desktops of clutter by storing documents quickly and securely in the cloud or digital folders, offering:

  • Cloud Connector apps make it safe and easy to create highly efficient workflows by connecting your ConnectKey Technology-enabled printers to your cloud storage app of choice. Scan directly to a cloud folder for easy sharing and collaboration, or print document stored in the cloud with just a few touches directly at the printer.
  • Conversion apps help you go digital with your documents to save office space, lower costs and reduce waste. Use your multifunction printer to convert paper documents into digital formats and resources allowing for easy e-mailing, storage, editing retrieval, translating and even listening.
  • Mobile scanning with Xerox Mobile Link App lets you capture images and scan documents with your smartphone, combine and merge them into password protected PDFs, and send them to the cloud, e-mail, or to be printed, simultaneously.

It’s also important to remember that small business digital transformation is enabled by technology but driven by people. When you begin to expand into digital realms, you will expand your ability to attract and retain both new employees and customers – all of whom are growing more comfortable in a digital world.  ]

Altron Document Solution

Altron Document Solutions (ADS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. ADS forms part of JSE-listed Allied Electronics Corporation (Altron).

https://www.bdsol.co.za/

Xerox

Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.