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Where to find support for your Xerox office products and software solutions

Across Africa, businesses are investing in modern, more efficient document management solutions for their businesses.  While many Xerox office products and software solutions have been designed to be up and running almost instantly, it’s possible that you or your team members need technical support, troubleshooting solutions or other types of assistance every now and then. So where do you turn to for help?

Bytes Document Solutions is a is the world’s largest Xerox distributor and Africa’s leading technology and services company. It markets and services the complete range of Xerox document equipment, software solutions and services to 26 sub-Saharan Africa countries. With over 10,000 customerse and 40 South African service centres as well as 40 sub-Saharan service centres, we’re the go-to people to call if you need any type of support for your Xerox hardware and software.

Our technical and service centre offers the following:

  • Proactive MPS monitoring: Provides a single point of contact to end users for proactive consumables break-fix monitoring and supplies replenishment.
  • Reactive client contact centre: Provides a single point of contact to non-MPS customers for the handling and logging of calls for incidents and requests reported via phone and email.
  • Technical remote support: Responsible for technical support to end users via the use of remote tools and knowledge database solutions. The objective is to prevent unnecessary remote resolvable calls from being sent to field technicians.

Besides the abovementioned, we also offer incident management, system administration and asset administration services. We’re here to help you. Contact Bytes Document Solutions for more information today.