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Quocirca Print 2025

The future of print in the digital workplace – Global Market Insight Study

Executive summary

“With technology advancing at an unprecedented pace, the print industry is poised for profound change as we head towards 2025. The findings of this new study reveal that while the industry is optimistic about the future, it recognises that significant changes are needed across business structure, culture and innovation. And while many organisations expect print to remain key to many business activities, digitisation is also set to accelerate. The good news is that the majority of end-user organisations expect print to retain an important role in supporting their business through to 2025. Print simply is not going to disappear any time soon.”

End-user study highlights

“The ‘less-paper’ office is more likely than the paperless office. Today, 78% say printing is important to their daily business, dropping to 64% that expect it will still be important in 2025.”

“Security and cloud are seen as the key areas for investment between now and 2025. Security leads with 84% of organisations rating this as a top priority, followed by cloud computing (66%) and mobility (53%).”

“Digitisation initiatives are set to accelerate. Organisations expect document capture and workflow, collaboration tools and mobile working to reduce printing by 2025.”

Managed print services highlights

“The foundation of any successful MPS engagement is a comprehensive assessment of the print infrastructure, which can help organisations better understand usage and opportunities for optimisation.”

“Managed print services (MPS) as an enabler for digital transformation. MPS is a proven approach for supporting digitisation efforts through the optimisation of paper and digital workflows. Leading vendors in this space have expertise in helping organisations to leverage MFP investments and implement document workflow integration tools.”

“Analytics is a key component of the effective strategic business reviews that MPS providers conduct to help their customers continue to drive cost and efficiency improvements.”

“Xerox takes a holistic approach to analytics for its MPS engagements. This encompasses the following services: Device analytics, user analytics, document analytics, process analytics and service analytics. Each analytics service offers a different type of analysis – diagnostic, prescriptive, descriptive and predictive – building on previous levels to offer progressively more sophisticated insights.”

Altron Document Solutions

Altron Document Solutions (ADS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. ADS forms part of JSE-listed Allied Electronics Corporation (Altron).

https://www.bdsol.co.za/

Xerox

Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

 

Transform how you work, with Xerox ConnectKey Technology

The workplace environment is continuously progressing. Technologies and processes that were commonplace five or 10 years ago are considered obsolete and outdated today. In addition to evolving technologies, more millennials are entering the workforce. Millennials are the first generation of digital natives. They’re accustomed to being mobile, connected and always on. They expect all processes to be streamlined and seamless. If businesses want to stay competitive, they must embrace new, cutting-edge technologies.

Xerox ConnectKey Technology is our answer to the ever-changing office environment. It’s today’s smart workplace assistant that doesn’t just copy, scan, fax or print, but also translates, shares and creates electronic documents with just a few easy taps on the screen. ConnectKey Technology does all this with cloud connectivity. Say goodbye to scattered information, disjointed processes, isolated peripherals and unstructured support!

ConnectKey Technology transforms and adapts to the office and anywhere employees work, giving them the freedom to be more productive and solve new business challenges as they arise.

About Altron Document Solutions

Altron Document Solutions (ADS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan African countries, offering the complete range of Xerox document equipment, software solutions and services. ADS forms part of JSE-listed Allied Electronics Corporation (Altron).

Xerox

Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

 

Tips and tools: 10 tips for marketing in a down economy

1. Grassroots marketing

One of the easiest and oldest ways to elevate your company’s visibility is by getting people to talk about what you do. Start by joining industry associations, your local and state business bureaus, city clubs, rotary, and any other relevant groups. Volunteer to speak about your business and build your network. Many companies are also using social media and starting company Facebook and Twitter pages.

2. Stay connected to customers

Even though your budget may be lean, it’s important to stay top of mind with your customers. Some of the most common ways include publishing an e-mail newsletter, creating surveys, and developing a Web site. The key is to maintain a healthy dialogue with your most valuable customers through a series of ongoing communications.

3. Meet the press

Successful companies try to build relationships with the press to gain visibility. Start by creating a press kit with your company brochure, fact sheet and history. Make contact with your local business journal or newspaper and send press releases about important company news and industry events. Having a positive story published about your business is free and a great marketing tool.

4. Total customer service

Focus on your clients. It sounds simple enough, but it means establishing a rigorous level of service. Return calls promptly, and refer customers to colleagues when you’re not available. Help your customers by sending out e-mail tips, or dedicate part of your Web site to client needs. Make sure it’s easy to contact you and your company.

5. New advertising

Develop new approaches to advertising, such as creating a new or improved logo, getting a memorable phone number, and launching a microsite with a unique URL. Learn how to use search marketing and ad words on the major search engines to drive traffic to your Web site. And make sure you include your Web address, e-mail and slogan consistently on all marketing materials – including e-mail signatures. Now you’re ready to start marketing your company and attracting new customers. To help get you started, check out our suite of free marketing templates at www.office.xerox.com/small-business-templates.

6. Target your market

Make sure you’re up on the latest industry trends and developments and keep a file with competitive intelligence. If you’re directly competing for the same customers, find out new ways to talk about your product and present a unique value proposition that differentiates your business.

7. Build your brand

The key to growth is to constantly innovate and create new products and services for your customers. Use the tips we’ve outlined to promote your new offerings and generate industry buzz. The goal is to keep things fresh, so your customers see progress and feel they’re working with a leader in the market.

8. Create a strategy and dedicated team

It’s important to establish a team dedicated to marketing and public relations – either internally or through an external agency. Create a plan with realistic short and long-term marketing goals to attract new customers and grow your market share. It’s crucial to create an overall strategy with tactical plans to accomplish your goals.

9. Know your budget

How much are you currently spending on marketing? How much can you afford to spend? Determine what you can do in-house, and what needs to be contracted out. Create a budget that matches your strategy, and try to establish an ongoing presence in the market through monthly advertising and communications.

10. Think marketing

Sometimes the greatest marketing ideas are the simplest. To that end, each month or quarter try and think of new and unique ways you can promote your company. Keep a file of good ideas, direct mail samples, great ads and other information. Each quarter, use this information to brainstorm new ways to help your company gain visibility and drive new business.

Altron Document Solutions

Altron Document Solutions (ADS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. ADS forms part of JSE-listed Allied Electronics Corporation (Altron).

https://www.bdsol.co.za/

 

Xerox

Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

 

Seven advantages of smart multifunction printers (MFPs)

The era of ordinary is over. Conventional MFPs are giving way to smart office assistants – a new generation of app-powered MFPs that are easy to manage, mobile and cloud connected, more secure and customisable.

Here’s how you can tell if an MFP is truly smart:

1. Expert-free installation

Thanks to built-in installation wizards, virtually anyone can connect a smart MFP to a network and mobile devices.

2. Multiple layers of security

Hackers and data thieves love to attack unprotected MFPs. Smart MFPs stop them in their tracks with multilayer defences including encrypted hard drives, image overwriting, password protection and Xerox Secure Print.

3. Tablet-like touchscreens

If you’ve ever stared dumbstruck at a printer wondering which button to push next, you’ll appreciate smart MFP touchscreens that lead you step-by-step through tasks, like printing from the cloud or scanning to a mobile device.

4. Tap, print and go

Bypass network logins and turn up the speed on mobile printing with integrated NFC tap-to-pair, WiFi Direct and Apple AirPrint technologies. Looking for a smarter printer? You’ll want to check out the new VersaLink C405 Colour Multifunction Printer.

5. Cloud optimised

Do you archive vital documents in the cloud? Work faster and more efficiently with smart MFP apps that scan documents directly to your cloud or retrieve and print them with just a couple of clicks.

6. Customisable interface

Want to make your people happier and more productive at the same time? Create personal profiles that save each team member’s preferences (like print resolution or cloud folder address) and put favourite functions front and centre on the touchscreen.

7. Help whenever you need it

From paper jams to upside-down faxes, smart MFPs can diagnose and show you how to fix problems. You can even add an app to automatically order supplies to keep your MFP – and your office – operating without interruption.

Altron Document Solutions

Altron Document Solutions (ADS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. ADS forms part of JSE-listed Allied Electronics Corporation (Altron).

https://www.bdsol.co.za/

Xerox

Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

Simplify the management of your digital printing technology. Xerox Remote Print Services

Are you frustrated by having to wait for a service technician? Do you spend too much time on meter collection and reporting? With Xerox Remote Print Services, managing your Xerox technology is easy. By securely connecting your Xerox-enabled devices to our team of service and support experts, you’ll spend less time managing your products and more time focusing on your business.

Xerox Remote Print Services – Xerox expertise at your fingertips

Xerox Remote Print Services connects your enabled digital printing technology to our experienced support team and intelligent, best-in-class tools, helping take the time and effort out of managing your digital presses and multifunction devices.

Automated Meter Reads simplifies the process of collecting meter reads for the tracking and billing of connected Xerox devices. This feature increases productivity by minimising manual meter read collection and improves accuracy by reporting on actual usage.

Xerox Device Direct polls your digital presses for meter reads and diagnostic information before transmitting the data to customer support personnel and technicians using secure, industry-standard Web protocols.

Xerox Device Agent (DA) Lite supports up to 2 000 devices at once and provides secure basic monitoring for both Xerox and non-Xerox office products, including device alerts, usage data and other product information.

Xerox Remote Print Services provides a convenient, personalised platform to monitor and gain access to online support and metrics for your fleet of Xerox digital printing technology. Using one of two client dashboards, the MySupport Portal or the Account Management Portal, you can easily stay on top of important software updates and information tailored to your operation, resulting in better efficiency and productivity.

Automated Supplies Replenishment automatically orders toner and ink supplies for eligible and connected Xerox offerings. This minimises order hassles and saves time. Because the software uses actual usage and toner levels, your inventory is optimised and you’ll have supplies available when needed.

How does Xerox Remote Print Services work?

Once your connection is established, a discovery agent (eg, Xerox Device Direct or Xerox DA Lite) automatically captures service data such as diagnostics and status information directly from your device. This data is then transmitted to Xerox customer support personnel and technicians. At the same time, client dashboards display critical information, enabling you to easily access and manage the information.

The diagram below shows the flow of communication from your environment to Xerox.

Altron Document Solutions

Altron Document Solutions (ADS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. ADS forms part of JSE-listed Allied Electronics Corporation (Altron).

https://www.bdsol.co.za/

Xerox

Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

Why ‘digital transformation’ is more than a buzzword for small business owners

Have you heard of the term digital transformation (DT)? It’s rapidly becoming the catch-all phrase for any kind of change that moves people and businesses into the digital age. But the concept can be confusing – especially for workers and everyday small business owners looking to keep up with today’s technology and workplace norms. Find out what it means, how it impacts you, and, most importantly, why you must embrace it now.

All aboard the digital transformation train

Digital transformation is the process of making changes and updates to how work is done to meet today’s new and evolving digital expectations. DT can include automating processes, using social media for marketing, collecting and understanding data, and even offering new digital products and services through digital channels.

DT doesn’t happen overnight; the move is gradual, and for people and businesses alike, it helps to start thinking out of the box by challenging the status quo and experimenting. Start by being open to the change and addressing these common small business questions:

Why can’t I keep doing what I’m doing? After all, I’m hanging in there and business is steady

The beauty of digital transformation is that it is not an all-or-nothing proposition. People and businesses have been doing it for years, in the simple adoption of phones or any kind of electronic equipment. In order to keep up, both businesses and workers need to meet their audiences where they are, and where they are going. This includes:

  • Updating processes and workflows;
  • Using social media and customer data analytics;
  • Using cloud capabilities; and
  • Maximising online presence/investing in your customer’s experience by covering all their digital touch-points (Twitter, Facebook, online ads, Instagram, e-mail, YouTube, etc).

Not engaging in the above could eventually erode your ability to stay relevant. You may start to notice a drop in repeat business, number of referrals, or a stellar promotion that always brought tons of business no longer generates the numbers. If you are a worker, your skills may become obsolete. And while your digital renaissance doesn’t have to be monumental, it does have to exist – or others will be beating you to the sale.

What should I be thinking about to start tackling my digital transformation?

Start by identifying the steps you need given where you are in the digital makeover process. Does it require more personnel with different skills? Will there be an investment in technology and software? Maybe you will need to design a new job or hire a consultant that embodies the desired changes, and perhaps your business plan needs a re-haul to take digitalisation into account.

Frame these questions with the biggest consideration of all – what is key to your small business doing well? If getting products in front of customers is essential, make your plan to focus on the tech to make that possible: boost your listing on Google and Apple Maps, add an online chatbot to your Web site, or enlist a product-specific app that makes you super easy to do business with.

If you or your business is struggling to network with partners, make yourself more visible with social media. Businesses can also use analytic tools to track what works and make smarter choices on everything from vendors to shipping methods.

How can digitising increase productivity?

Studies show that businesses can save 528 hours per employee per year by simply digitising data collection. Digitising documents frees up space, saves time finding documents, supports your mobile working style and is more secure than loose papers. Today’s cloud and artificial intelligence tech can bolster how much gets done as well, saving time by managing documents and automating data-related work, training and customer service.

Xerox ConnectKey technology offers built-in scanning capabilities and apps to help clear desktops of clutter by storing documents quickly and securely in the cloud or digital folders, offering:

  • Cloud Connector apps make it safe and easy to create highly efficient workflows by connecting your ConnectKey Technology-enabled printers to your cloud storage app of choice. Scan directly to a cloud folder for easy sharing and collaboration, or print document stored in the cloud with just a few touches directly at the printer.
  • Conversion apps help you go digital with your documents to save office space, lower costs and reduce waste. Use your multifunction printer to convert paper documents into digital formats and resources allowing for easy e-mailing, storage, editing retrieval, translating and even listening.
  • Mobile scanning with Xerox Mobile Link App lets you capture images and scan documents with your smartphone, combine and merge them into password protected PDFs, and send them to the cloud, e-mail, or to be printed, simultaneously.

It’s also important to remember that small business digital transformation is enabled by technology but driven by people. When you begin to expand into digital realms, you will expand your ability to attract and retain both new employees and customers – all of whom are growing more comfortable in a digital world.  ]

Altron Document Solution

Altron Document Solutions (ADS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. ADS forms part of JSE-listed Allied Electronics Corporation (Altron).

https://www.bdsol.co.za/

Xerox

Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.