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Innovation and artificial intelligence from Xerox define the future

To look at Xerox product launches since 2017, you might conclude that Xerox is a company that makes printers. You’re not wrong, but that’s only part of the story. Innovation and artificial intelligence from Xerox give you the rest of our story.

“Fundamentally, Xerox has always helped customers with work – using or inventing the best technologies of each age,” Lawrence Lee, Xerox vice-president of Incubation and Strategy, wrote in a Xerox blog. “Printing, scanning and managing documents are key components of work, but only a subset of all the activities that define work.”

Office work – however you define ‘office’ – is more than printing and scanning paper. Automated workflows, accelerated decision-making and ramping up revenues are easily more important to our customers than our printers’ speeds and feeds. That’s why, for starters, Xerox has made it easier for customers to design and install apps on their printers that allow them to unify their paper and digital workflows. They can also eliminate paper from any number of processes.

When you think about printers for your office or your print production shop, look beyond the analogue functions. Look at the digital capabilities: How can this device automate my workflow? How does the embedded artificial intelligence help your people work smarter? Are the workflows that feed your device automated? Do they make life easier for your people and your customers?

“Artificial intelligence is already appearing in our apps and solutions today,” Lee wrote in TechRadar. “We see the continued impact of AI to improve the usability and reliability of our products and services, both through embedded sensing and intelligence as well as leveraging new technologies such as augmented reality to empower customers to learn how to perform a function or fix a problem.” This is how Xerox people think about our company’s future growth.

Lee discusses these ideas, and shows you how this thinking can help your business as well. Read “Six Ways to Growth by Thinking Differently about Your Business” in the Xerox Connect blog, as well as “Why AI could be the key to taking Xerox to the next level” in TechRadar.

Altron Document Solutions

Altron Document Solutions (ADS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. ADS forms part of JSE-listed Allied Electronics Corporation (Altron).

https://www.bdsol.co.za/

Xerox

Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

One hundred years – and 500 boxes – of paper records, now digitised

Family Service Toronto (FST) was so busy taking care of people, it neglected its own paper problems. Since 1914, FST has connected distressed Torontonians with counselling, community development, advocacy and public education. FST’s services and clients grew over a century, and so did its paper records. Finally, it turned to us for help.

https://youtu.be/JB4MS03AUPs

FST administrative staff used to do a lot of manual data entry and validations, which were very time-consuming and prone to human error. As massive volumes of documents kept growing, FST realised it was running out of office space and needed a huge purge.

Through FST’s strategic partnership with Xerox Canada, we helped digitise their paper-based records system, including 500 Bankers Boxes of files. We also installed and managed a fleet of Xerox ConnectKey technology-enabled devices, and automated applications that help drive a number of key, daily business processes.

Highlights of the results

With the new Xerox Enterprise Content Management solution in place, FST expects a 20% ROI on digitisation of documents across multiple departments, as well as a reduction of audit times, and an increase in office space. Check out these other highlights:

  • Gained compliance with legislative requirements for records retention.
  • Digitised about 500 Bankers Boxes of paper records for easy access and efficient retrieval.
  • Designed file architecture and metadata structure based on user needs. Staff now use multifunction printers and desktop scanners to scan and integrate documents into a Xerox DocuShare storage system, which is integrated with client databases, allowing for a single point of access.
  • Automated paper processes specifically for FST’s popular Passport programme. Previously, Passport invoices and receipts came by faxes and e-mails, which were printed, processed, scanned and shredded.
  • Reduced invoice processing time for the Passport programme by 60%, improved accuracy, removed duplicate data entry, and turned cumulative manual submission into a single, automated workflow.
  • New invoice submission portal incorporates a voice and text notification system that confirms client payments.

Vani Visva, FST’s director of finance and business technology, sums up the project’s positive results, saying: “Overall, our client experience and capacity improved immensely.”

Find out what a similar Xerox solution could do for your business.

Altron Document Solutions

Altron Document Solutions (ADS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. ADS forms part of JSE-listed Allied Electronics Corporation (Altron).

https://www.bdsol.co.za/

Xerox

Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

Five quick fixes for the most common printing problems

Technology can be a thing of beauty when all systems are a go. But when hardware or software do not perform, delays are costly and frustrating. Here are the top five printing snags and our quick-fix remedies to solve them.

1. The endless paper chase

Problem: Printing takes too long

Nothing is worse than making great time with a project only to hit the wall when it’s time to print. Slow print time can be caused by a high-resolution setting, a memory issue, and/or choice of drivers.

Solutions:

High-resolution images have more data for your PC and printer to process, which can cause slow print times. If you’re not looking for gallery quality, select draft, standard or normal mode for office documents. For presentations or formal pieces switch your setting back to high quality. If processing large files with complex images is part of your regular workflow, consider adding memory to keep your printer humming along.

Switch from two-sided to simplex mode. You’ll use more paper but one-sided printing takes considerably less time.

Your driver can determine speed outcome, too. High-end lasers and even some inkjets are available with a choice of drivers, including PostScript, PCL and/or the manufacturer’s host-based driver. In general, PCL is best for faster office printing and PostScript is better for graphics-intensive applications and industries.

2. The workflow logjam

Problem: Paper jams

So you’ve remedied the cause for slow printing only to end up with the king of all printer nightmares – the paper jam.

Solutions:

Your user guide or control panel instructions should walk you through this easily enough. In fact, some Xerox printers provide video assistance and lighted interiors to make jam clearance child’s play. Start by inspecting the paper path and remove any jammed material, being careful to take out any stuck paper straight – and above all – not tearing it. If it’s caught between rollers, follow the guide on how to release the pressure.

If it’s a misaligned paper that caused the jam, remove the tray to make sure the paper is positioned correctly and reseat the tray. Sometimes you may find no mis-fed sheet at all, in which case you’ll need to remove the paper stack, check to see if it’s squared properly and reposition it back in the tray – all after taking a deep breath.

As a rule, you should always make sure the type of paper being printed is supported by your printer. And also remember to store your paper where it’s dry to avoid moisture that can make printing difficult.

3. A picture’s worth 1 000 words

Problem: Really bad looking prints

Your printer is operating perfectly – but your final product looks terrible. Smudges, poor image quality or faded type make even the best documents look sloppy and unprofessional.

Solutions:

Try these easy fixes for better quality laser printing. If your issues persist, the problem is more likely to be due to supplies or hardware.

  • Check your print driver to make sure you have the correct paper or media selected.
  • Double check that the paper loaded in the tray matches the type selected in the printer driver.
  • In some laser printers, the fuser has an adjustment for paper type. If your printer’s fuser can be adjusted manually, check to see that it’s set properly but be aware: fusers get very hot so exercise caution.
  • Check out your toner cartridges, imaging unit(s) and the fuser for damage. These components vary by model and manufacturer so it’s best to refer to the user guide.
  • If you’ve got smudge marks, print several blank sheets of paper and they will eventually fade away.

4. Nothing’s happening

Problem: My printer isn’t printing

Next to the almighty paper jam, nothing happening also ranks high on the printing problem list.

Solutions:

First, check that you sent the print job to the right printer; you may very well be printing dozens of documents in the next department. To make your main printer your default, click navigate to Printers and Faxes in Windows. Right-click on your printer icon and select Set as default printer.

Did you check that there’s enough – and the correct kind – of paper in the tray? While you’re at it, make sure your printer is on and that all cables are secure. Both USB- and network-connected computers require that the print driver be installed on the computer you’re printing from. Print drivers with a two-way communication feature can tell you what might be causing your issue via desktop or driver notifications, without making a trip to the printer.

And finally, if your printer just won’t print or your print job seems stuck in the queue, the easiest solution is to restart. Begin by restarting your software application. If that doesn’t work, reboot your computer. Lastly, turn off your printer for a few minutes before switching it back on.

5. Time to pull the plug

Problem: Old age and/or outdated technology

We see this a lot: your printer has been good to you, and you’ve grown rather attached to it… it fits just right and has all the configurations exactly as you want them. And yet, you’re starting to notice little hiccups now and then – a grating noise here, a collating problem there…

Solution:

Accept the fact that it may be time to let it go, bearing in mind the steep cost of holding onto outdated legacy technology, not only in terms of business drag but the price of a hamstrung IT department. When you’re ready for a replacement, consider a new printer with a service contract. You can see all of our award-winning product line at xerox.co.uk/office.

Altron Document Solutions

Altron Document Solutions (ADS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. ADS forms part of JSE-listed Allied Electronics Corporation (Altron).

https://www.bdsol.co.za/

Xerox

Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

Keypoint Intelligence — Buyers Lab (BLI) PaceSetter Awards 2020-2021 for Managed Print Services and Business Process Services

Xerox’s Intelligent Workplace Services (MPS) and Digital Services (BPS) have each won a Buyer’s Lab PaceSetter 2020-2021 Award. Buyers Lab PaceSetter awards recognise document imaging OEMs that have shown market leadership in various categories, including technology, services and key vertical markets. Xerox is the only OEM that received this award for more than one Managed Print Services category.

BLI PaceSetter Award 2020-2021 in Managed Print Services

From the BLI article: “Xerox was recognised for its dedication to helping organisations of any size optimise their print and document infrastructure, while also enabling digital transformation through both its direct sales force and channel partners. In addition to having FedRAMP compliance, Xerox’s cloud-based MPS infrastructure facilitates a consistent user experience across offices and home workplaces via customisable UI and apps, omni-channel support options and analytics highlighting digital transformation opportunities.”

Read full BLI article

View award certificate

BLI PaceSetter Award 2020–2021 in Business Process Services

From the BLI article: “The company’s BPS portfolio is built around Intelligent Workplace Services plus a range of digital services that leverages its software capabilities in workflow automation, personalisation and communication software, content management solutions and digitisation services. For example, the Xerox DocuShare Flex Content Management Platform is a cloud-based software-as-a-service (SaaS) application that gives employees quick and secure access to individual or team content from anywhere. The Xerox Digital Mail Room Service helps automate the capture of all incoming mail and correspondence – whether delivered on paper, in an email or via fax – at the point of origination, then delivers structured electronic information to business processes systems and remote workers.”

Read full BLI article

View award certificate

Altron Document Solutions

Altron Document Solutions (ADS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. ADS forms part of JSE-listed Allied Electronics Corporation (Altron).

https://www.bdsol.co.za/

Xerox

Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

From shiny cars to futuristic fashion: How metallic reflects the zeitgeist

During the 1950s Space Race, cars were built with tailfins to mimic rockets – the metal particles in the metallic paint sparkled in the sun and emphasised the contours. In the 1960s, designer Pierre Cardin bent fashion rules by hammering metal jewellery onto dresses, so they resembled fine art and sculpture of the day. And in the 1980s and 1990s, hip-hop artists accentuated their style with blingy jewellery.

Today, gold and silver have spilled over to the mainstream, seen everywhere from metallic leather sneakers to rose gold smartphones. But why should materials get to have all the fun? Designers can print their silver and gold creations using the Xerox Iridesse Production Press, the Xerox Color C60/C70 and Xerox Color 800i/1000i Presses.

Xerox’s process stands out because of its unique toner approach. “It is hard to print metallic because of the way you have to formulate the toner,” says Beatriz Custode, Color Customization and Engineering Services at Xerox. “You really have to grind metallic particles into it.” The flakes in the toner – rather than using high heat to bake and evaporate metal onto paper to leave a thin coating – make a significant difference in the image quality. “What you see is a sparkly effect because the light is bouncing in different directions,” says Custode.

Xerox technology allows for printing up to six colours in a single pass, offering more complex printing as standard and resulting in time saved. “The Iridesse is a great addition to production with a greater return on investment,” says Steve Shedden, owner of Ivory Graphics in the UK. “Silver and gold are perfect to upsell on any order.”

“For thousands of years, metallic has been desirable because it means gold, silver and other precious metals,” says Marcie Cooperman, a professor at Parsons, the New School for Design and colour education consultant for L’Oreal. “It’s always been a way for us to feel uplifted.”

This article is part of Xerox’s Color Campaign series that tells stories about the world’s most intriguing visuals and images. By investing in CMYK Plus Technology, we have the tools and the experts to help you add the effects of metallics to your next project. Find out more here.

Altron Document Solutions

Altron Document Solutions (ADS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. ADS forms part of JSE-listed Allied Electronics Corporation (Altron).

https://www.bdsol.co.za/

Xerox Corporation

Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

Looking for new opportunities in print? You’ll find them Beyond CMYK

Embellishments in fluorescents, mixed metallics, clear and white are the future. As the statistics below illustrate, they’re gaining ground with printers and their customers today – and paving the way for a more profitable tomorrow.

1.8 trillion colour pages
Thirty percent of all colour pages use special effects enhancements.[1]

Forty-two percent acquire within two years
Forty-two percent of all production printers plan to acquire new digital print enhancement equipment in the next two years.[2]

Seventy-nine percent upgraded
Seventy-nine percent of in-plant printers have upgraded equipment in the past two years to serve customers the latest and greatest capabilities.[3]

Print providers are embracing digital enhancements – for good reason

Twenty-four percent to 89% premium
Print buyers will pay a premium of 24% to 89% for Beyond CMYK.[3]

Fifty percent to 400% profit boost
Print providers offering digital enhancements are seeing a boost in profit margins from 50% to 400% – and a quick ROI on their investment.[1]

The demand for process fluorescent colour is here

56% in North America
32% in Western Europe

White and metallic gold and silver are all in high demand across both regions. Process fluorescent colours are in greater demand in North America than in Western Europe.[1]

What’s in it for marketers?

Top five reasons marketers desire printing enhancements

Most common uses for embellishments include marketing collateral, business cards, stationery, book covers, photo books, greeting cards, tickets and certificates.[4]

Bringing customers and marketers Beyond CMYK

How print providers are proving the power of embellishments[4]

  1. Sample kits 60%
  2. Direct mail 42%
  3. Customer events 32%
  4. In-house events 19%
  5. Videos 14%
  6. Webinars 11%
  7. Other 8%
  8. Not educating customers 16%

Top seven digital print embellishment offerings[4]

  1. Specialty colours (white, metallic or fluorescent) 66%
  2. Spot colours (custom mixed or Pantone colours) 63%
  3. Clear flood coatings 61%
  4. Lamination (soft touch, linen, leather) 54%
  5. Spot clear coating (offers two-dimensional effects) 46%
  6. Textured effects 42%
  7. Extended colour gamut work 32%

Bottom line: More colours = more value

The opportunity is here. Today’s digital specialty dry inks, embellishments and enhancements help printers stand out by enabling high-end print with fast turnaround times and affordable prices. Expand your colour palette, client base and profitability with specialty dry inks.

Start your Beyond CMYK journey now

CONTACT US ONLINE

[1] https://www.xerox.com/en-us/digital-printing/insights/beyond-cmyk-infographic#one

[2] https://www.xerox.com/en-us/digital-printing/insights/beyond-cmyk-infographic#two

[3] https://www.xerox.com/en-us/digital-printing/insights/beyond-cmyk-infographic#three

[4] https://www.xerox.com/en-us/digital-printing/insights/beyond-cmyk-infographic#four

Altron Document Solutions

Altron Document Solutions (ADS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. ADS forms part of JSE-listed Allied Electronics Corporation (Altron).

https://www.bdsol.co.za/

Xerox

Xerox Holdings Corporation (NYSE: XRX) makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, Ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.