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South African Government's COVID-19 Information Page at sacoronavirus.co.za.

Before you restart your engines

Ready… Set… Wait! Did you know that long periods of inactivity or improper cleaning of surfaces can wreak havoc on your printer?

Covid-19 has caused many printers to sit idle in less-than-perfect environments, which can cause several issues:

  • Dry ink may compact or solidify;
  • Paper or media may become damp or damaged which can cause poor image quality and jamming;
  • Systems that have been turned off for a period of time, once restarted, will often have Windows attempting to update in the background. This may cause slow performance issues.

To avoid common problems, check out the helpful tips waiting for you on xerox.com/Support. When you are ready to start printing again, click on the Restart Your Engines banner and Let’s Go!

Various knowledge base articles outlining the recommended steps to make sure your product performs properly will be displayed. All you need to do is select your product from the menu on the left side, under the Product/Model and your product’s article will surface. Open it up and follow the steps!

The main steps to ensure proper printer performance are to:

  • Stabilise the environment. Make sure the temperature and humidity are within specifications.
  • Turn on your printer then your Digital Front End if one is present.
  • Allow the printer to come to ready. Check for messages on the display and follow all prompts.
  • Replace paper or media that appears damp, wrinkled or damaged.
  • Test the performance by running a job or two.

How to properly clean Xerox print devices is an area that Xerox has focused on during this pandemic. Xerox has established a Covid-19 response team that meets regularly to monitor developments and guidance from governments and public health organisations. Information regarding customer, printer and employee safety is available on xerox.com. Click on the How Xerox is Responding to Covid-19 link for more information on what range of actions have been taken, as well as how to properly clean Xerox print devices to ensure your safety, and that of the products you have.

Happy printing and welcome back!

About Altron Bytes Document Solutions
Altron Bytes Document Solutions (Altron BDS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. BDS forms part of JSE listed Allied Electronics Corporation (Altron).

Toner – A Bargain is Not Always a Bargain

Toner is the most important part of your Xerox printer or multifunction printer. Without toner you basically have a large scanner or paperweight. Obviously, we recommend that you use genuine Xerox toner in your machines. You might be tempted to use a bargain toner but I would like to caution you against trying the bargain brands. In the case of toner, you really do get what you pay for. In the end bargain toner can end up costing you more by causing problems with the printer and causing you large replacement or repair bills. The quality of your prints may suffer and you could lose valuable business because of poor quality output.

Take a look at the following video that explains a tests done by the Spenser Lab on the true cost of bargain toner cartridges.

The video gives you information on the test run and results found by Spenser Lab. Read the results from Spenser Lab in this document Xerox & Third-Party Toners – Reliability Test Report The tests run on a Xerox Phaser found that despite the higher price Xerox genuine toner cartridges turned out to be the economical option. These results would be similar on any Xerox printer or multifunction printer. The bargain toner cartridges were found to not yield the amount of prints advertised, fail more often and cause expensive damage to the printer itself. So the question becomes what is the true cost of those bargain toners? Potentially much more than just the list price. Consider this before you are dazzled by a low list price. Please take a look at the blog article and brochure about identifying a genuine product by knowing what label to look for, this information will help you avoid imposters.

You can find even more information on the Brand Protection site. You will find a place to report a suspicious product, information on telemarketing fraud and so much more to keep you informed on genuine Xerox branded products and away from counterfeit merchandise.

You can find the reorder numbers at the support page for your machine. If you have more questions or have experienced damage from a bargain brand contact your local support centre. To order supplies in South Africa call: 0800 117 843 or use the supplies website.

Bytes Document Solutions
Altron Bytes Document Solutions (BDS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. BDS forms part of JSE-listed Allied Electronics Corporation (Altron). http://bytesdocumentsolutions.co.za

Xerox Corporation
Xerox Holdings Corporation makes every day work better. We are a workplace technology company building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how that innovation continues at xerox.com.

Editorial Contacts
Bytes Document Solutions
Tanya Moodley
(011) 9289111
Tanya.moodley@bdsol.co.za

 

Mixing it up when copying

Have you ever needed to make a copy of letter size and legal size documents in the same job? Well, it can be difficult to do on some machines. But not on your Xerox multifunction printer (MFP). You can easily copy mixed size originals by using the mixed size option on the copy or copy layout tab. Of course, the paper sizes must be loaded in the paper trays of the machine.

To copy with mixed size originals, select the Copy option and then select Layout Adjustment and then select Original Size. In Original Size, you will select the Mixed Sized Original setting. These instructions may vary depending on the model of the machine you are using.

As always, please consult the support page for your machine for instructions, or the user manual, which will also have the instructions. Not all machines have the mixed size original capabilities, but many do. So check it out for your machine either in the user manual or at support.

I have included this little video about how to copy mixed size originals. This video is based on a WorkCentre 7830/7835/7845/7855 so your screens and instructions may be different. But the video will give you a good idea of what the feature can do and how easy it is to use.

Remember, a video may be available for your machine. You can look to see if there are videos for your machine by going to the support page for your machine and looking for the video tab. If the video tab is there, check for a video on mixed size originals.

The mixed size originals feature can save you time and effort. No more copying each size separately and then having to merge the different sizes together manually. There are many processes and applications where this feature will come in handy. Check it out and see if it will work for you and your business.

Bytes Document Solutions

Altron Bytes Document Solutions (BDS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. BDS forms part of JSE-listed Allied Electronics Corporation (Altron). http://bytesdocumentsolutions.co.za

Xerox Corporation

Xerox Corporation is a technology leader that innovates the way the world communicates, connects and works. We understand what’s at the heart of sharing information – and all of the forms it can take. We embrace the integration of paper and digital, the increasing requirement for mobility, and the need for seamless integration between work and personal worlds. Every day, our innovative print technologies and intelligent work solutions help people communicate and work better. Discover more at www.xerox.com and follow us on Twitter at @Xerox.

Faxing over IP networks

Fax over IP: I never thought I would see it, but here we are. It is possible to fax over IP. We used to be able to fax only from an analogue phone line.

Landlines were the only way to send a fax, but now not only can you fax from your computer, you can also fax over IP or VOIP, FOIP and FOVOIP. All of these methods of faxing have possible challenges and may not be as reliable as the tried-and-tested analogue phone line.

Fax transmissions using IP are sent in packets of data. As the packets move through the network, there can be impairments that can affect some, all, or none of the packets at any given time. For example, packet delay is almost unavoidable. Packet delay is the amount of delay encountered by the packets and is dependent on the length of the path on the network and the congestion of the network from other traffic.

There can also be packet loss, where the packets cannot be fully recombined on the other end of the transmission.

Packet jitter is the other possible issue with faxing over an IP network. Jitter is a variation in the delay between packets, and if severe, can cause failure of the transmission.

customer tip has been developed to offer information on faxing over IP. The document is geared towards the network administrators or service providers to help with configuring settings within an IP network that will be providing telephony service for the Xerox fax device. Remember that some printers will require a fax kit if the option is not built into the system, and not all printers will have faxing capabilities. Refer to the specifications of your printer to see if faxing is available.

Please review the customer tip and share with the professionals who will be setting up the network to work with the printer. Additional information on faxing is found online in the support pages for your printer and in the documentation also found on the support pages. Although analogue is still the preferred method of faxing, fax over IP is now a possibility, as long as the network is configured appropriately.

Bytes Document Solutions

Altron Bytes Document Solutions (BDS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. BDS forms part of JSE-listed Allied Electronics Corporation (Altron). http://bytesdocumentsolutions.co.za

Xerox Corporation

Xerox Corporation is a technology leader that innovates the way the world communicates, connects and works. We understand what’s at the heart of sharing information – and all of the forms it can take. We embrace the integration of paper and digital, the increasing requirement for mobility, and the need for seamless integration between work and personal worlds. Every day, our innovative print technologies and intelligent work solutions help people communicate and work better. Discover more at www.xerox.com and follow us on Twitter at @Xerox.

What you should know about memory, Xerox printers, disks and security

Security is always a priority with Xerox. One thing to remember is that many of the Xerox printers and multifunction printers have memory that may contain your data during and after your job prints.

There are a couple of ways to determine which types of memory your machine may have – Online Support and/or the following document, which explains disk drives or other non-volatile memory. These resources help to explain ways to manage the memory to keep your information safe.

Not a catchy title but full of valuable information and instructions.

Xerox copiers, printers and multifunction products all contain some type of computer and software that allows them to perform all the tasks and run all the features available on the machine. The internal computers in these machines may have a disk drive or other kind of non-volatile storage.

This memory is where the job image data is written during processing. The image may be temporarily written on this memory during processing. On some models jobs can be stored at the machine for later reprint. Xerox recognizes the potential risk of data being recovered from non-volatile storage and has built in features and countermeasures in our devices to help you protect your data.

Jobs may be written to nonvolatile memory like the hard drive during job processing. Generally, when a job finishes, the data is deleted, but may still be recoverable using forensic tools. To safeguard against this possibility image overwrite has been included in many Xerox devices.

Image Overwrite effectively eliminates the job data from the hard drive when it is no longer needed. Xerox also scrambles the data with the user data encryption feature. This further protects data from unauthorized access.

Let’s look at the features that Xerox recommends enabling to help secure your data:

  • Immediate Job Overwrite or Immediate Image Overwrite is a feature that deletes and overwrites (with a specific data pattern) disk sectors that temporarily contained electronic image data. Products that use hard disk drives to store job data initiate this process at the completion of each job. This conforms to NIST Special Publication 800-88 Rev1. This should be enabled (and is by default on many products).
  • On Demand Image Overwrite is a manually initiated (can also be scheduled) feature that deletes and overwrites (with a specific data pattern) every sector of any partitions of the hard drive that may contain customer job data. The device will be offline for a period of 20 minutes to one hour while this completes. This conforms to NIST Special Publication 800-88 Rev1. ODIO is effective as an extra protection step when the utmost in security is needed.
  • Disk or User Data Encryption is a feature which encrypts all partitions of the hard drive that may contain customer job data with AES encryption. This should be enabled (and is by default on many products). Encryption can be used in combination with either overwrite feature.

You can learn more about these features and whether or not your machine includes them by reading the document at the link I supplied above.  If you have additional questions you can browse the online support for your specific model of machine, post a question on the Xerox Community Support Forum, or contact your local support centre.

Altron Bytes Document Solutions

Altron Bytes Document Solutions (Altron BDS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. BDS forms part of JSE listed Allied Electronics Corporation Altron.

 

Xerox VersaLink and AltaLink videos and more videos

Are you an owner of one of the Xerox VersaLink or AltaLink printers or multifunction printers, or are you interested in learning about these products? If so, I want to let you know about the plethora of videos available to introduce and train you on the machine. Plethora being about a dozen on the Xerox Corp YouTube site and dozens more on the Xerox Support YouTube site.

These videos range from overviews of the products and features to cleaning the device and customising the home screen to setting up scanning configurations. So much information available in a format that will walk you through in approximately 2½ minutes.

So, who should view these videos? Anyone who owns a VersaLink or AltaLink just might learn something new about a feature or app that you did not know was included on your machine. Find out about an optional feature you may not have thought you needed but now find that you do. Anyone interested in getting one of these products can find out what is available by viewing one of the “tour” videos. To see what I am talking about, here is the Xerox VersaLink B7025-30-35 MFP – Product Tour video.

https://youtu.be/gAhm4Sh16K4

After you view the videos, you can explore the AltaLink and VersaLink printers/multifunction devices on the product pages or on the support Web site for the individual models. On the product pages (VersaLink or AltaLink) you will find information on the specifications of the machine as well as information on the configurations available and what features you can find on the machines. On the support pages you can explore the user manuals and guides as well as the cases and solutions for the machine.

As always, you can contact Xerox for more information and if you already have one of these printers and need support, then search the online knowledge base for your printer, post your question to the Xerox Customer Support Forum or contact support for help.

Bytes Document Solutions

Altron Bytes Document Solutions (BDS) is Africa’s leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. BDS forms part of JSE-listed Allied Electronics Corporation (Altron). http://bytesdocumentsolutions.co.za

Xerox Corporation

Xerox Holdings Corporation makes every day work better. We are a workplace technology company building and integratingsoftwareandhardwarefor enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn how thatinnovationcontinues atxerox.com.