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With a strong focus on customer excellence, a commitment to quality, integrity and on-time service delivery we pride ourselves on delivering the highest levels of customer services. Our distribution model includes concessionaires and resellers through which we market our products. We provide our own technical services to these customers to guarantee excellent customer service.
- Service Level Agreements can be tailored to customer requirements. This varies from two-hour to eight-hour response times to on-site engineers.
- Our fully computerised Call Centres operate in line with stringent international benchmark standards.
- Independently run customer satisfaction surveys show that 93-95% of customers would not only recommend the company to other potential customers, but also buy Xerox products again.
- Bytes Document Solutions' Technical Services has been awarded ISO 9001:2008 certification for its quality processes and safety compliance.
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